After Alistair's Keynote, I went to Rachel Davies & Liz Sedley's "Top ten tips to Agile Coaches".
Top ten tips to Agile Coaches - Rachel Davies & Liz Sedley
The session was mainly based on a summary from what Rachel and Liz learned through their experience and while writing their book. I will just write down the tips with my small notes and let you think about them.
10. Get Introduced
Who are you? What do you do? What is your goal?
Explain your point of view to the team you will (or are) coaching and let them understand you are not there to be their boss.
9. Agile is NOT a religion
Spend time and effort to listen and understand the team and their environment. It might very well happen that agility does not fit their situation. Be sensitive to their context.
8. Show respect
Always trust (deeply in your heart, not just for show) that people did their best since the beginning and try to understand why they got in the situation they are in.
Discover the differences between people and use NAMES ("the BA said that the DB guy couldn't do it" versus "Jenny told me that Josh was having troubles to implement it").
Ask what they think about the issues and was suggestions they have and LISTEN to their answer. Pay attention and try to understand. Work with them over those suggestions.
7. Step back to see the big picture
Don't try to fix people. Try to fix the pressures and obligations those people suffer from so that they can do their job decently.
6. Ask questions to spark ideas
Questions make people explain ideas and understand them. It also makes them create arguments and counter-arguments for their ideas. If you can make their ideas work, it will help the team adopt the movement and carry on.
But be careful: ask questions to other people's ideas, not your own. Do not try to force your ideas through those questions.
5. Take time out to reflect
Don't let pressure force your answers. Your calm attitude will relax the team and make them feel more confident. Ask help to other agile coaches/people if you can't think of a good behavior. You don't have to know it all.
4. Introduce the Elephant
Show off the problem that everyone know exists but is silent about it. But don't put it as a pressure. Give the team a chance to suggest solutions, ideas, root causes, etc.
3. Make changes as an experiment
Go slowly. Try some idea and be ready to remove it if it doesn't work. Don't stick to something that won't work just because you think the team should make it work. Try something else and try it again later, in another context. Give the team chances to suggest those changes and experiment with their ideas.
2. Go with the energy of the team
Solve the problem the team wants to solve. Eventually they will address the problems you consider important.
1. Have courage in your convictions
Don't doubt your capacities, the problem is not easy and you can't let people see you doubt yourself. It will discourage them and make them lose confidence in you. Believe you can make a difference or you really won't.
After the talk, they asked for each table of participants to add their own tips. A few of them were really good but, unfortunately, I couldn't write them down. Those are obviously good ideas and NOT religions either. Any problem can have its context in which any of those tips can fail. But in general, thinking about them can only help you. Do you have any tip you feel should enter that list? Please post it as a comment. I've attached their slides although they don't add so much.
Showing posts with label coaching. Show all posts
Showing posts with label coaching. Show all posts
Wednesday, September 23, 2009
Thursday, September 10, 2009
Agile 2009 - Day 1 - 24th August - Agile Coaches
During Monday morning, I was working as a volunteer at Registration. This wasn't as fun as bag stuffing for sure. No big innovations there. Just talking to people, handing bags and shirts. The only ironical part was to received about 6 new items we had to stuff into the bags DURING the morning.
For the afternoon, I attended two talks. The one I will be writing about in this post and Jim Highsmith's one about software quality that will be the focus of my next post.
"What Do Agile Coaches Do?" by Liz Sedley and Rachel Davies
Liz and Rachel started explaining that the session was based on the work they had done to their new book "Agile Coaching". They also pointed out the session was a workshop and that it was aimed to Carlos - internal coach (see the conference personas webpage to a better understanding).
Their first point was that coaching a software development team was not exactly like coaching a soccer team although the name is the same. It led them towards J. Richard Hackman's work. According to Liz and Rachel, Hackman's book named "Leading Teams - Setting the stage for great performances" out stands from other leadership books because it focuses in teams rather than individuals.
From this, they pointed out a couple things that are NOT coaching namely doing someone else's job and directing the team. In opposite, they explained that a coach should provide feedback, explain dynamics, provide suggestions and become useless (they called it: being transitional).
They explained Hackman divides possible coaching interventions in three groups:
On an Educational intervention, the coach would run an activity that could allow the team to a better understanding of what is happening and why. Retrospectives usually fit very well in Educational interventions because they make the team think about their situation and look for improvements therefore increasing their learning.
A Consultative intervention is one that the coach will apply to adjust the situation to a better one. This is the easiest intervention to make since it only requires that the coach have a suggestion of improvement and use its experience to solve the issue. The problem with it is that it does not helps the team become independent since the knowledge about why applying that solution stays with the coach. On the other hand, this is a very good solution when dealing with a team of novice people (or Shu people - see the Dreyfus learning model or the Shu-Ha-Ri model - I will post about both since there were talks about both) because it will show them one technique.
This introduction led us to the workshop itself. The room was split into groups of 3 or 4 people and Rachel and Liz handed over several Scenarios of problems in a team for each group so that the group would suggestion some coaching interventions to each scenario. The activity itself was quite interesting but, as most attendees in the session, I felt just having the division of interventions in 3 kinds was worth the session.
Most of the groups reached a fourth division that could be called "Introspection" that consists in any activity that might help understand the problem. Introspection interventions usually lead to Educational interventions from the own team opposed to Educational interventions from the coach (which might have run the Introspection intervention unknowing what the appropriate intervention was). One can argue that Introspection interventions are always performed before any other and therefore can be considered part of each intervention but the point here is that an introspection intervention may result in different sorts of intervention even if the problem is the same.
More information can be found in Liz and Rachel's slides.
I learned that classifying your actions according to Hackman's suggestion is very useful to self-analysis and to moderate the kind of actions you take. It can also help sharing experience between coaches and can probably be used in some behavioral studies related to cultural differences.
The next post will regard Jim Highsmith's "Zen and the Art of Software Quality" presentation. Please leave your comments here and there.
For the afternoon, I attended two talks. The one I will be writing about in this post and Jim Highsmith's one about software quality that will be the focus of my next post.
"What Do Agile Coaches Do?" by Liz Sedley and Rachel Davies
Liz and Rachel started explaining that the session was based on the work they had done to their new book "Agile Coaching". They also pointed out the session was a workshop and that it was aimed to Carlos - internal coach (see the conference personas webpage to a better understanding).
Their first point was that coaching a software development team was not exactly like coaching a soccer team although the name is the same. It led them towards J. Richard Hackman's work. According to Liz and Rachel, Hackman's book named "Leading Teams - Setting the stage for great performances" out stands from other leadership books because it focuses in teams rather than individuals.
From this, they pointed out a couple things that are NOT coaching namely doing someone else's job and directing the team. In opposite, they explained that a coach should provide feedback, explain dynamics, provide suggestions and become useless (they called it: being transitional).
They explained Hackman divides possible coaching interventions in three groups:
- Motivational intervention: one that tries to increase the effort of the team
- Consultative intervention: one that attempts to improve the quality of the process
- Educational intervention: one that aims to improve learning
On an Educational intervention, the coach would run an activity that could allow the team to a better understanding of what is happening and why. Retrospectives usually fit very well in Educational interventions because they make the team think about their situation and look for improvements therefore increasing their learning.
A Consultative intervention is one that the coach will apply to adjust the situation to a better one. This is the easiest intervention to make since it only requires that the coach have a suggestion of improvement and use its experience to solve the issue. The problem with it is that it does not helps the team become independent since the knowledge about why applying that solution stays with the coach. On the other hand, this is a very good solution when dealing with a team of novice people (or Shu people - see the Dreyfus learning model or the Shu-Ha-Ri model - I will post about both since there were talks about both) because it will show them one technique.
This introduction led us to the workshop itself. The room was split into groups of 3 or 4 people and Rachel and Liz handed over several Scenarios of problems in a team for each group so that the group would suggestion some coaching interventions to each scenario. The activity itself was quite interesting but, as most attendees in the session, I felt just having the division of interventions in 3 kinds was worth the session.
Most of the groups reached a fourth division that could be called "Introspection" that consists in any activity that might help understand the problem. Introspection interventions usually lead to Educational interventions from the own team opposed to Educational interventions from the coach (which might have run the Introspection intervention unknowing what the appropriate intervention was). One can argue that Introspection interventions are always performed before any other and therefore can be considered part of each intervention but the point here is that an introspection intervention may result in different sorts of intervention even if the problem is the same.
More information can be found in Liz and Rachel's slides.
I learned that classifying your actions according to Hackman's suggestion is very useful to self-analysis and to moderate the kind of actions you take. It can also help sharing experience between coaches and can probably be used in some behavioral studies related to cultural differences.
The next post will regard Jim Highsmith's "Zen and the Art of Software Quality" presentation. Please leave your comments here and there.
Subscribe to:
Posts (Atom)
Posts
